Cancellation & Refund Policy

The business will replace the goods or refund all money paid for the order if it’s deemed an error by Goldie Pets Party Bakery & Supply Ltd, including postage and packaging, within 30 days. Please note that if goods are not faulty, damaged, or not sent in error, due to the perishable nature, cancellation policies apply as follows:  

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• If you placed the order and you change your mind or wish to cancel the order, please notify us within 24 hours in writing by email, and cancellation will be free of charge, and a full refund will be issued. Please note we can’t accept cancellations over the phone or by voicemail.  We will provide you with a written cancellation acknowledgement.

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• Please note that once the order is posted, we can’t offer any refund unless the product is damaged or sent in error. Due to the perishable nature of our products, we can’t accept returns or issue refunds for cancellations unless the item is damaged or sent in error.

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• Please note, we would require a photo of the item if you believe it’s not up to standard or damaged in transit or if you have any other concerns.

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• Cancellation fee may apply to orders which are not posted out but processed due to late cancellation. This will be decided and communicated to you in writing.

 

Cancellation

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* Please note our advised delivery and process time is 5 days. If you place the order and your preferred delivery date is shorter than 5 days (short notice order), we will notify you in writing when we can schedule and post out the order.

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* Once you accept the provisional dispatch dates, our standard cancellation policy applies.

 

* If you decide to cancel the order once we get in touch with you, and you respond within 24 hours, the cancellation will be free of charge. We will call you or email you. Please communicate the cancellation request in writing.

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* If you don’t respond and don’t accept the provisional proposed dispatch times, we won’t be processing your order until we have received clarification whether you want to keep the order or you want to cancel the order.  Please note, delay in response will delay the process and delivery times. For instance, the initially offered/proposed delivery times may be extended if we don’t receive any response, and we will provide you with new delivery dates. 

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* We can’t accept any cancellation over the phone or by voicemail; we need you to confirm the cancellation by email to contact@goldiepetsparty.com

 

Refunds

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* Where a refund is agreed, we will process it as per the original payment method only.

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* As per the European Consumer Protection (Distance Selling) regulation 2000, we are required to inform you that your money will be returned within 30 days of cancellation.

 

* We aim to refund you within 24 hours. 

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